Esure Insurance
How does the car insurance company ESURE rate if you have to make a claim?
There are a lot of on line reviews of ESURE, the following is typical:
Like many people I like value for money, so when I had to renew my car insurance I shopped around.
ESure were the cheapest by far and as they were not some small here today gone tomorrow company, that’s who I chose.
If that were the end of the story I would be recommending them highly. The entire process from quote to certificate arriving in the post was wonderful. So wonderful and cheap that I recommended them to my parents. Both of whom had cars.
Again the process was easy, the quote cheap and the staff helpful.
A couple of months after taking out the policy my mother was unfortunate enough to have her car stolen. It was parked outside her house and securely locked.
Esure couldn’t have been less interested. They did complete the claim process eventually, but they then refuse to insure her on any policy other than the one she had claimed on. She was at the time a named driver on my fathers car. This was revoked and she was made to feel a criminal for having been a victim of someone elses crime.
Despite having protected no claims discount she was unable to be insured with esure again.
I can not in any way recommend a company who treat their customers in this way.
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And:
Competitiveness of APR Excellent
Comprehensiveness of range of products Excellent
Product package Excellent
Efficiency of service Excellent
Value for money Very Poor
On line – Content/organization of site Good
On line – Reliability/speed of site Good
Advantages: Cheap
Disadvantages: Don’t want to know if you need to claim
Recommend to potential buyers: no
